Privacy Policy

1. Introduction

UrbanReach Instruments Ltd ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website urbanreach-instruments.co.uk or contact us directly.

2. Information We Collect

We may collect the following types of information:

Contact information: When you submit an enquiry form, we collect your name, email address, company name, phone number, and any details you provide in your message.

Usage data: We may collect anonymous data about how visitors use our website, including pages visited, time spent, and browser type. This data is used solely to improve the website experience.

3. How We Use Your Information

We use the information you provide to:

— Respond to your enquiries about wholesale supply
— Process trade account applications
— Send relevant product and service information (where you have consented)
— Improve our website and communications

4. Legal Basis for Processing

We process your personal data under the following legal bases:

Contractual necessity: To process enquiries and manage trade relationships.
Legitimate interests: To improve our services and communicate with business contacts.
Consent: For any marketing communications you opt into.

5. Data Sharing

We do not sell your personal data. We may share your information with:

— Service providers who assist us in operating our business (e.g., email hosting)
— Legal authorities where required by law

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Enquiry data is typically retained for up to three years unless an active trade relationship exists.

7. Your Rights

Under UK GDPR, you have the right to:

— Access the personal data we hold about you
— Request correction of inaccurate data
— Request deletion of your data
— Object to processing
— Request restriction of processing
— Data portability

To exercise any of these rights, please contact us at [email protected].

8. Cookies

Our website uses cookies to improve your experience. Please see our Cookie Policy for full details.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Your continued use of the website constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at: [email protected]